Refund Policy
Last updated: July 2026
We want you to be happy with XervaAI. If something isn't right with your subscription, contact us and we'll do our best to help.
Subscriptions & cancellation
You can cancel at any time from Manage plan. When you cancel, your plan stays active until the end of the current billing period and then stops renewing — you won't be charged again. Cancelling doesn't automatically refund the current period.
Right of withdrawal (EU/EEA)
If you're a consumer in the EU/EEA, you generally have 14 days to withdraw from a purchase. Because the Service gives you immediate access to digital content, you acknowledge at checkout that provision begins right away, which can end that withdrawal right once you start using a paid feature. Where the right still applies, we'll refund you promptly on request.
Refunds
Refunds for the current period are considered case by case — for example, an accidental renewal, a duplicate charge, or a technical problem that stopped you using the Service. Approved refunds are issued to your original payment method through our payment processor and typically appear within 5–10 business days, depending on your bank.
How to request
Email support@xerva.ai from your account address with a short description of the issue. We'll locate the subscription and get back to you.